On the Road Again: Sales Routes and SERVPRO
A Sales and Marketing car
If you live in Northeast Wisconsin, you may have noticed SERVPRO’s bright green trucks and cars out on the roadways.
You may assume those vehicles are filled with expert technicians and equipment on the way to help clean up and restore a home or business.
Much of the time you’d be right in that assumption. However, there are other SERVPRO of West Brown County team members who hit the road every day: the sales and marketing staff.
Business owners, managers and those in the insurance field are the most likely to run into Jim, Bill or Alex out and about.
Those three SERVPRO employees complete what are called “sales routes” during the weekdays as part of their jobs. Who you see depends on what kind of business you’re in. For example, if you work in insurance, you’re going to see Jim; if you work in property management, you’re going to see Bill; and if you’re a small business owner of, say, a café or veterinary hospital, you’re probably going to see Alex.
The goal of the sales routes is for our marketing folks to stop into specific businesses and explain the work SERVPRO does. It’s a way for you to get to know us before you need us. One day they might come to talk to you about flood damage recovery. Another day they might come in to talk to you about mold prevention.
You’ll probably only see them stopping in once every few months to say hello and bring you some new information. If you’re busy the day they stop by, Jim, Bill or Alex will simply leave the information on your desk (as well as a little present or two!) and get out of your hair so you can get back to work. If you’re not busy and you want to stop and chat, they’d love to talk about SERVPRO, of course, and fun things like the events your business has planned or your families and pets!
So, be on the lookout for the SERVPRO sales and marketing staff and if you see them out in the community, please say hello!
If one of those three does not already come to visit your business, but you’d like them to visit, or at least learn more about the work our team of technicians do, you can call SERVPRO of West Brown County any time at 920-434-8224! Just ask for Jim, Bill or Alex and one of them will help you out!
It's the Water You Don't See
It's the Water You Don't See
When your home or business experiences a major flood, chances are you’ll notice it.
A few inches of water in your basement, an overflowing toilet or a broken sprinkler are tough to overlook and so is the damage they cause.
However, there is a culprit that might not make a big splash, but can cause serious structural and indoor air quality issues: the water you don’t see.
Sometimes you might have hidden leaks or humidity issues that can start small and grow large in their destruction over time. The little leaks might turn into large deluges or wear away at structures, the humidity could make conditions right for mold growth and bad odors.
As a home or business owner, you want to be on the lookout for these sneaky sources of water loss. You also want to make sure that, if you do experience a large flood, to get it cleaned up properly. Improper water cleanup can leave those hidden problems behind.
This is where SERVPRO of West Brown County comes into the picture. We have the knowledge and experience clean up water damage of any size and get it done right the first time.
We also have the proper equipment to find any moisture lurking out of sight and do away with it.
For example, we have moisture sensors, which are used to detect moisture in carpets, baseboards and walls. We have moisture meters that we use to test the actual moisture content of materials. The meters allow our technicians to accurately monitor the drying process. Our team also has thermohygrometers on hand to measure temperature and relative humidity, which ensures techs can calculate and create an environment that is most conducive to drying.
And if hidden water leads to bad odors in your business, we have the tools necessary to take care of those as well.
Some examples are ultra low-volume foggers and thermal foggers. The ultra low-volume foggers atomize liquid deodorizing agents, producing a fine mist that can penetrate the site where odor-causing residues accumulate. The thermal foggers dispense solvent-based products by creating a dense fog. The fog consists of tiny particles of deodorant solution that attach to and neutralize odor-causing particles.
The lesson here is to be aware that water losses can be hiding in your home or business and if you find them, you can count on us to fix them.
Call SERVPRO of West Brown County at 920-499-7050.
Come See What Howard-Suamico Has to Offer
HSBPA Sidewalk Sale
At SERVPRO of West Brown County, we love being a part of the Howard community. As part of this community, we like to be in the know about fun, local events. And we want to help keep you in the know too!
So, in the spirit of keeping you in the know…the Howard-Suamico Business and Professional Association (HSBPA) is holding its annual sidewalk sale this week!
More than 20 local businesses will take part throughout Howard and Suamico from Thursday August 9th through Saturday August 11th. Those businesses will be offering deals, free samples and demonstrations during all the days of the events.
Whether you live here, you’re new to the community, or you’ve never been to the Howard-Suamico area, the sidewalk sale is a great time to come out and see what the local businesses have to offer.
Our sales and marketing manager Jim Knopf is on the board of directors for the HSBPA so he’s seen first-hand how this event has grown. He says it’s incredible to see so many businesses get involved in the event and to see how the community itself has grown over the last few years. Visiting the sidewalk sale is a great way to see for yourself the growth that’s taking place!
For more information on the event, participating vendors and demonstration times, visit the HSBPA website here: https://hsbpa.org/sidewalksale/.
And if you do head out to the sidewalk sale, come say hello to us in Howard on Pamperin Road! We always like to meet new friends.
Meet Marc Seelye: Shop Steward for SERVPRO of West Brown County
This week we are pleased to present a profile on Marc Seelye! Marc is the shop steward for SERVPRO of West Brown County.
One of the newer employees to the join the team, Marc has been working here for about six months (as of August, 2018!).
As shop steward, Marc is responsible for making sure the shop is clean, organized and that all the equipment is ready to go at a moment’s notice. Marc not only maintains the equipment, he also ensures the supply shelves are always filled. This way the technicians don’t have to waste valuable time looking for what they need, which is particularly important if and when emergency calls come in.
Marc says he enjoys working at SERVPRO, because he gets a lot of independence. He is given a list of tasks to complete and says he likes that he is trusted to get them all done.
Marc is originally from Boyne City, Michigan. He now lives in Sobieski. Marc explains that he likes living in Sobieski because he can be out in the country, while staying close to the larger metropolitan areas.
Marc has been married to his wife Cindy for 34 years. They have three children: two girls and a boy.
During his free time Marc enjoys hunting, fishing, gardening, woodworking and cooking.
The Water is Dry...Now What?
This photo is from a home that experienced flooding. You can see our technicians has remove floorboards, baseboards and sheetrock.
When a home or business experiences floods, leaky pipes, or sewer backups, drying up the water is only half the battle in a recovery story.
As part of the drying process, the SERVPRO team often has to do a bit of deconstruction to properly find and dry all of the water.
Depending on the amount and type of water and how long it sat, our technicians may need to remove things like wet carpet pad, floorboards, baseboards and even sheetrock. This is to ensure all the water damaged materials have been removed and that mold can’t grow on any materials left behind.
For example, our team recently handled a major water loss at a Green Bay area home. The water line to a refrigerator broke, flooding several rooms on the first floor of the home and even seeping into much of the basement. The owners were on vacation when this happened, so the water sat for almost a week.
Because of the extensive damage, our team had to pull up carpeting, remove some wooden floorboards and cut out several inches of sheetrock, among several other steps. Fans and commercial dehumidifiers then dried the remaining structural components back to pre loss condition.
Now, the water is gone and the structure is dried out but the story is not over.
Our reconstruction project manager now steps in to put the home or business back together. It is a process called reconstruction. It is up to the reconstruction project manager to figure out what needs to be done and put an estimate together. Insurance also plays a big part at this stage (as you might expect!).
The adjuster and our project manager will negotiate on the estimates along with the home owner.
Once everyone is in agreement on coverage and the scope of reconstruction, it is up to our reconstruction project manager to schedule the work and make sure our team gets that work done ASAP.
The ultimate goal is for SERVPRO of West Brown County to make that flood seem “like it never even happened,” bringing that story to a happy ending.
If you need our help with a water loss and reconstruction, you can call us any time at 920-434-8224.
Northeastern Wisconsin Veterans Memorial
An earlier concept picture showing the reflecting pool and monument.
For several years there have been plans to build a veterans memorial in the Village of Howard.
This is a project that’s close to our hearts at SERVPRO of West Brown County. That’s because, not only, are we located in Howard, but also because our Sales and Marketing Manager Jim Knopf is on the Northeastern Wisconsin Veterans Memorial Board.
The plan is to build a memorial on two acres of land at Howard’s Memorial Park. This specific memorial would honor veterans from 17 different Wisconsin counties.
On Wednesday, Brandon Bauer, an associate professor of art at St. Norbert College, presented a revamped design concept to the Northeastern Wisconsin Veterans Memorial Fundraising Cabinet. (Our Jim Knopf is also a part of this cabinet!)
Bauer’s proposal took the original concept, which was a very linear design, and made it more interactive and educational.
Bauer’s design includes a central monument, a reflecting pool, an education center, an open-air amphitheater, an eternal flame, a nature observation deck, a gazebo and several individual conflict memorial sites interspersed throughout the park. Those individual conflict memorial sites would each be devoted to a specific war, like, say World War II. Each site would have information about that specific war, such as the names of the Wisconsin service members who lost their lives in that conflict.
Of his concept Bauer said, he thought about “really making this a destination,” meaning he wanted to incorporate as many elements as possible to draw in visitors and to give those visitors a good, educational experience.
At this point, the memorial is still in the early planning phase. So, it’s unclear what the ultimate cost could be. However, the Northeastern Wisconsin Veterans Board had previously set a fundraising goal of a little more than one million dollars. To date about $170,000 has been raised. The board is accepting a mix of public money and private donations and sponsorships to bring the memorial to life. Board members say they will also seek out grants to help with funding.
The next steps in the process are for the full board to review Bauer’s concept and for the Village of Howard’s engineering department to come up with a rough estimate of the cost of that concept.
The board is scheduled to meet on Wednesday August 1st at 9:00 in the morning.
For more information and to find out how you can donate, you can visit the memorial’s website here: http://newivetmemorial.org/.
Meet Mike Miller: Reconstruction Project Manager for SERVPRO of West Brown County
It is Profile Friday once more and this week we’re pleased to introduce our newest employee (as of August 2018), Mike Miller!
Mike started as our new reconstruction project manager on July 23rd, 2018.
As the reconstruction project manager, Mike is in charge of any reconstruction jobs our team takes on following mitigation or remediation work. He comes up with the estimates for reconstruction costs and ensures that reconstruction work gets done in a cost-effective and timely manner.
Mike comes to us with more than three decades of experience in carpentry. He says carpentry and construction work are in his blood and that he enjoys the work because he gets to see a project through from start to finish.
Mike is originally from Chicago, but he has lived in Clintonville for more than 20 years.
Mike has been married to his wife Kirsten for 36 years. They have three children: a girl and two boys.
In his spare time Mike enjoys being musical. He plays the guitar and sings. Mike is also active in church worship.
Mike says he likes living in Wisconsin because it’s a beautiful state.
Lobbying for Local Businesses: Talking with Jayme Sellen of the Chamber
For the business owners out there, it’s no surprise that local, state and federal governments have a huge impact on the work they do. It MAY be a surprise for some, however, to find out there is a lobbyist working with the Greater Green Bay Chamber of Commerce to ensure lawmakers make decisions that impact local businesses in a POSITIVE way.
That lobbyist’s name is Jayme Sellen. Sellen is the vice president of governmental affairs and community relations for the Greater Green Bay Chamber. She has been a registered lobbyist in Wisconsin for 15 years. She has worked at the chamber for 5 years.
Sellen’s position comes with a lot of responsibilities. For one, she helps member businesses get through government red tape when obtaining things like permits.
Sellen works to get legislation passed that would benefit local businesses, including measures like tax reform, regulatory reform and workforce development.
Sellen is also responsible for helping member businesses understand the political process and for keeping those business owners up-to-date on decisions being made at the local, state and federal level.
Sellen says business people are often too busy with their own work to be able to pay close attention to what the government is up to at all times. So, it’s up to her to scrutinize what lawmakers are doing for them.
Sellen tells us, “Government can impact you more than anything…they impact every aspect of your business.” And that’s why she says her job is an important one. She also says that’s why it’s crucial for business owners to get involved in the political process when they can.
Some projects Sellen and the chamber are working on include getting a second bridge in De Pere to ease congestion and enhance safety; focusing on early training for students to get into the workforce as soon as possible and making K-12 funding more equal across the board.
If you have questions for Sellen, she encourages you to contact her at 920-593-3428 or at firstname.lastname@example.org.
What's that Smell? Talking Odor Removal
Photo of Smoke courtesy of the NFPA
While a fire can happen in the blink of an eye, the damage it leaves behind can go on for ages.
This is true when it comes to the severe, physical damage flames cause. It’s also true when it comes to something unseen, but no less tangible: the smell. Odors from smoke can and will linger for years, especially if they’re not dealt with quickly.
Smoke, soot and ash are made up of tiny particles that move around easily and get into hard-to-reach nooks and crannies. Those little particles are very clingy and stick to surfaces of all kinds, the more porous the better.
The good new is, SERVPRO of West Brown County can destroy those odors left behind by a fire.
And when we say “destroy,” we mean it.
Many people think that getting rid of bad smells simply means covering them up with some sort of perfumed product. That will NOT do the trick. The odors must be completely eradicated.
That’s where trained SERVPRO technicians come into the picture. They will seek out and remove the SOURCES of the smells. The techs are trained to remove those sources using deodorization techniques and equipment like ozone machines and hot thermal fog.
We understand that fires are traumatic events that can have a long-lasting effect on a person’s emotional and mental state. Having the smell around only serves as a reminder of what happened and can make that trauma even worse for a person.
We’re here to help you make things better.
And we can help you in other situations where unpleasant smells are making your home or office miserable.
These are just a few of the other odors we can clean up:
- Cigarette Smoke
- Pet Odors
If you need to breathe a little easier, we’re here to help clear the air. Give us a call at 920-434-8224.
Meet Elaine Pena: Production Technician at SERVPRO of West Brown County
Elaine Pena is a production technician who has been working at SERVPRO of West Brown County since March of 2018.
Elaine joins the team with several years of experience working in the restoration business under her belt. She is certified by the Institute of Inspection, Cleaning and Restoration Certification in Fire and Smoke Restoration and Odor Control.
Elaine works on just about any job that comes our way including water, fire, mold and biohazard restoration and cleanup projects.
Elaine says she enjoys working for SERVPRO because it’s a challenging job. She like getting to do something different each day and overcoming the new challenges that come with each project.
Elaine is originally from Neopit on the Menominee Reservation here in Wisconsin. She currently lives in Green Bay.
Elaine has been married to her husband Vince for four years. She has three children: two girls and one boy.
When she’s not working, Elaine likes to get outside and do things like go swimming, boating, four-wheeling and, in the winter, snowmobiling.
Elaine says she likes living in Wisconsin because there is so much to do outside!