SERVPRO Serves Communities
As new owners of SERVPRO of West Brown County 5 years ago, my wife and I were surprised at the emotional connection our employees would form with various customers in what is usually a high time of need and trouble in their lives. It is the human element that is so very important at these times. Whether it is flooding, sewage backup, mold, fire, smoke or biohazard cleanup, each client is facing an uncommon disaster to them that is typically affecting their home or business in a very negative way. We get called in right after a fire that may have burned up many family possessions and memories. We get called in after a sewage backup floods the entire lower level of a finished basement with harmful bacteria on the structure and possessions. We get called in after a death in the family where the family is experiencing tremendous sorrow and grief.
It is our job to comfort our customers with kindness, understanding, and professionalism. It is our duty to take control of the disaster and put customer’s minds at ease knowing we have the knowledge and experience to pick up the pieces and put things back together. It is our opportunity to serve those around us in our communities. It is a pretty amazing business that we can help people on a daily basis.
Because we do get to do this daily in West Brown County and other communities like Green Bay, De Pere, Pulaski, Shawano, and Oconto, we are humbled and grateful our communities depend on us 24 hours a day and 365 days a year and call us in their time of need.