Recent Posts

SERVPRO of West Brown County knows what to do if mold grows in your home.

3/20/2019 (Permalink)

Why SERVPRO SERVPRO of West Brown County knows what to do if mold grows in your home. Mold growth in the crawl space of a Green Bay area home.

It’s estimated that more than 1 million types of mold exist, yet less than 10 percent have actually been named. This means mold is very common in both indoor and outdoor environments. While mold and humans can sometimes co-exist without issue, there are certain species of mold that can cause health effects for some people.

If the right conditions exist, mold will grow.  Those conditions include:

  • Water - Different mold types require varying amounts of liquid before growth begins.   
  • Temperature - Normal indoor temperatures will promote mold growth.
  • Time - Initial mold colonizers can take hold within one day after being exposed to an adequate water supply.

Mold growth can occur in any home, so it’s important to keep an eye out for situations that might promote mold activity. Roof/chimney leaks, wet basements, or condensation from ducts that dampen surrounding insulation are just a few examples of issues that make a house a prime target for mold growth.

If you suspect mold in your home, call SERVPRO of West Brown County to assess the situation. We have the knowledge, tools and track record to effectively remediate mold in your home or business.

If you suspect mold, call us today at 920-499-7050.

What to Do:

  • Stay out of affected areas.
  • Turn off the HVAC system and fans.
  • Contact SERVPRO of West Brown County for mold remediation services.

Green Bay Area Residents: We Specialize in Flooded Basement Cleanup and Restoration!

3/13/2019 (Permalink)

Water Damage Green Bay Area Residents: We Specialize in Flooded Basement Cleanup and Restoration! This basement in the Green Bay area flooded after snowmelt sent water gushing into the basement windows.

A basement can flood at any time, although flooding most often occurs during heavy rainfall. Basements are inherently prone to flooding because they are the lowest level of a building and are normally built partly or entirely below ground level. There are a number of reasons why your Green Bay area basement could flood, including: 

  • A blocked or failed sewer lateral pipe
  • Heavy rain causes surface water to pool around your home
  • Storm sewer backup
  • Sanitary sewer backup
  • Foundation drainage failure
  • Water supply-line break or hot-water tank failure
  • And many more

Have Questions about Basement Flooding?

Call Today - 920-434-8224

If flood water is not handled quickly and properly, it can jeopardize your health and safety, and cause severe damage to your home’s structure. Remember, the longer you wait, the worse the problem will get.

The bottom line: a flooded basement can jeopardize your health, safety, and your home’s integrity. It’s worth making a call to SERVPRO of West Brown County and let our trained, professional crews handle the situation safely and correctly. We have earned the trust of hundreds of homeowners, business owners, and property professionals.

We are Flooded Basement Specialists:

  • We are Available 24 hours/7 days per week
  • We’re a Preferred Vendor to many National Insurance Companies
  • We Bill The Insurance Directly – One Less Thing For You To Worry About
  • Our Technicians are Highly-Trained  in Water Restoration Techniques
  • We use s500 IICRC Restoration Standards
  • Advanced Inspection and Extraction Equipment

Basement Flooded? Call Us Today – We’re Ready To Help 920-434-8224.

Flooding Can Happen Anywhere

3/7/2019 (Permalink)

Commercial Flooding Can Happen Anywhere Flooding photo courtesy of the National Weather Service.

Did you know all 50 states have experienced floods or flash floods in the last five years? That’s according to floodsmart.gov. The National Weather Service (NWS) says flooding is one of the most common and widespread natural disasters in the United States.

Flooding can happen anywhere, even if you don’t live in a flood zone, or on a body of water, a flood can hit your home or business and cause serious damage.

According to the NWS, about 75% of all Presidential disaster declarations are associated with flooding. The National Flood Insurance Program (NFIP) says floods cost $3.5 billion in annual losses nationwide each year, with commercial flood claims averaging more than $75,000.

Long story short: floods happen a lot, causing a lot of damage, costing a lot of money.

And like we said earlier, you can experience flooding even if you’re in a “low-risk” area. That’s because there are many different flood hazards that exist. The NWS lists the following hazards:

  • Flash Flooding
  • River Flooding
  • Storm Surge and Coastal Inundation from Tropical and Non-Tropical Systems
  • Burn Scars/Debris Flows (Caused by Wildfires)
  • Ice/Debris Jams
  • Snowmelt
  • Dry Wash (Caused by heavy rainfall in dry areas)
  • Dam Breaks/Levee Failure

Obviously, we don’t face all those hazards here in the Green Bay area. We do face some of them though, and spring is a notoriously bad time for flooding around here.

So, Team SERVPRO of West Brown County advises homeowners out there to be aware that flooding is possible and take steps to prevent it.

We advise the same for business owners. Our team is also able to go a step further for businesses by performing an Emergency READY Profile, or ERP, to ensure your commercial property is “Ready for whatever happens,” including flooding.

Call us any time with questions about flooding, water loss restoration and ERP’s at 920-434-8224.

March is American Red Cross Month

3/5/2019 (Permalink)

Storm Damage March is American Red Cross Month Courtesy: American Red Cross

When disasters strike anywhere in the nation, you can almost always count on the fact volunteers from the American Red Cross will mobilize there to help with recovery.

The United States honors the organization every year when the President declares March National Red Cross Month.

The American Red Cross was founded in 1881 and is a charitable organization that relies on donations and volunteers to carry out their mission.

Red Cross volunteers travel near and far to help people who’ve been affected by natural disasters like fires, floods, hurricanes and tornadoes.

The organization is also well known for other work like collecting blood donations, offering military families support and training for certifications in fields like CPR, lifeguarding and first aid.

The American Red Cross is part of the Global Red Cross Network, which is the world’s largest volunteer network. There are Red Cross organizations in 187 individual countries.

This month, we honor those Red Cross volunteers who help carry out the organization’s mission. They are “everyday heroes,” who are making the world a better place.

For more information on the Red Cross and how you can get involved, you can visit redcross.org.

Team SERVPRO of West Brown County is "Faster to Any Size Disaster"

2/26/2019 (Permalink)

We have a saying here at SERVPRO of West Brown County, that we’re, “Faster to any size disaster.”

Well, to be fair, this is a saying the ENTIRE SERVPRO franchise system lives by, but that fact only adds to the importance of the overall message: no matter where you are, if you need our help, we will be there for you ASAP.

If your home floods in the middle of the night, or you have a business fire on a holiday and need board up services, we will be there for you.

There is always someone to answer our phones, 24 hours a day, 7 days a week, 365 days a year. If you have an emergency, we always have a team of highly-trained, expert technicians on call. They will come to you when you need them for any disaster large or small.

And because SERVPRO itself is a large system, with more than 1,700 franchises nationwide, we can be there when needed for large-scale disasters as well.

If a natural disaster causes widespread damage across the Green Bay area, our team will be there to help, but we can also call on other teams from around the country to come in and help as well. We are able to share manpower and equipment when the situation is dire.

In that same way, our local techs will sometimes go to other areas to help out when there’s a great need.

The goal is to help people get their lives back to normal as quickly as possible, while providing the very best service.

Don’t forget, we offer help for cleanup after floods, fires, storms, mold and biohazard events. We can help with disasters large and small, because we know what even a “small issue” can seem very large when you’re the one living through it.

Call us when you need us at 920-434-8224, because we are the ones who are “Faster to any size disaster.”

Winter Weather in Wisconsin

2/21/2019 (Permalink)

If you’re a Northeast Wisconsinite we don’t have to tell you the weather this winter has been a bit, shall we say, crazy?

We’ve experienced snow storms one day, sub zero temps the next, temperatures rising to the forties, snow melting, freezing and falling again. It’s enough to make your head spin!

February has been particularly bad in terms of snow storms. It’s as if we barely shovel out from one storm and the next has already begun.

While Wisconsinites are no strangers to the season, the wintry weather can pose serious challenges to your home or business. Your property can be damaged by the heavy snow, winds and water that come with the rapid changes in weather.

This blog contains a few reminders about the hazards of the season and what you can do to prevent any damage.

First off, frozen, bursting pipes are a big concern as temperatures rise and fall rapidly. Pipes are likely to freeze when the temperatures drop below 20 degrees and Team SERVPRO of West Brown County has answered MANY calls for flooding thanks to frozen pipes over the last few weeks.

Pipes are more likely to freeze if they are not insulated and if they are in colder areas of your home or business, like the basement, or even outside.

Outdoor pipes most likely to freeze include:

  • Outdoor hose bibs
  • Swimming pool supply lines
  • Water sprinkler lines

Pipes in unheated or partially heated areas are also at risk of freezing, including:

  • Basements
  • Crawl spaces
  • Garages

So, now is the time to make sure you’re keeping those pipes warm, running water through them or insulating them if need-be. If you notice water pressure dropping, that’s a sign a pipe is in trouble. Take care of it immediately, because the damage a burst pipe causes can be very serious.

We’ve also warned you about ice dams and now is a good time to remind you about those. Ice dams form on your roof when snow melts on your warmer attic and then freezes on your colder gutters and eaves. Those frozen dams can damage your roof and gutters and/or push water into your home, causing flood damage.

One good way to prevent ice dams is to use a snow rake to pull ice and snow off your roof before it has the chance to cause any damage.

That brings us to our third reminder, snow itself can simply become too heavy as it builds up and cause your roof to crack, lose shingles, or even collapse.

A snow raking will help prevent this too!

Some winter storms come with high winds, which can obviously pose problems to your properties. Whether the wind causes direct damage to your home or business, or sends debris like tree limbs into your home or business, there is the potential for issues there.

And finally, when the temperatures rise again, all the snow we’ve gotten (and continue to get!) will melt and that extra water has to go somewhere. Six inches of snow will create about one inch of water once melted and that can cause trouble.

The excess water can make lakes and rivers rise, which can cause flooding. The water can also make its way into your basement all on its own.

So, now is a good time to make sure your sump pump is working. You can also work to clear the snow from around your foundation before it melts and make sure your gutters are clear and draining away from your home or business!

Team SERVPRO of West Brown County cleaned up a lot of flooded basements in the Green Bay area when we had those few days of rain and snowmelt a few weeks back. We know how fast damage can happen, so if you can take a few steps to prevent that damage, it’s definitely a good idea.

However, if something goes wrong and you need our help thanks to old man winter, we are here for you. Call us 24 hours a day, seven days a week at 920-434-8224.

SERVPRO and that 'New' Car Smell

2/19/2019 (Permalink)

According to AAA, the average American driver spends 17,600 minutes in their car per year. Breaking down the math, that is a little more than 290 hours, equaling about 12 days total. 12 days out of every year! That’s more days than the average American worker gets for paid vacation each year.

That being said, you probably want to be as comfortable as possible in your car. From the seats to the steering wheel, the sound system to the…smell?! Well, sure, why do you think they make car air fresheners?

Of course, the “new car smell” is very famous and popular, but what about the drivers out there who have pre-owned vehicles? It’s tough to control the scent in those cars…but team SERVPRO of West Brown County can!

We can provide very in-depth odor removal. If you’re a seller or a buyer dealing with issues like cigarette smoke, spilled food and drinks, or pet smells in a pre-owned vehicle, that is something our technicians can take care of.

The techs do that by using our ozone technology to eradicate those odors instead of covering them up.

As a reminder, ozone is a gas that’s made up of three oxygen particles (differing from the O2 we breathe, which is two oxygen particles). The ozone changes the chemical makeup of smoke particles (or bacteria, or whatever else is causing a bad smell) through the oxidation process, causing the odor to disappear.

The team will use our ozone machine to get rid of any bad scents and also do a deep clean of the car. The ozone process can be drying to the materials in the vehicle, so our technicians will make sure to wipe down the inside with a protectant to ensure nothing is damaged during that process.

All of this work can help ensure your return to the driver’s seat is as pleasant as possible! If you’re going to spend 17,600 minutes in your car this year, we want to make sure each one of those minutes is enjoyable.

Calls us all any time of the day or night at 920-434-8224.

Explaining Winter Weather Alerts

2/13/2019 (Permalink)

Storm Damage Explaining Winter Weather Alerts National Weather Service Logo

The weather this winter has been nothing short of wild. Wisconsinites have dealt with snow storms, rain and plunging and rising temperatures.

Since winter conditions can be dangerous, it’s a good idea to pay attention to the forecasts and make any preparations you can to stay safe.

But, in order to know how to prepare, you need to know what the forecasts are telling you. That’s where things like watches and warnings come into play.

We learned just what each watch and warning means from the National Weather Service (NWS) and we’d like to share that info with you!

According to the NWS there are Winter Storm Watches and Warnings, Winter Weather Advisories, Blizzard Warnings and Ice Warnings. Here’s what they mean:

  • Winter Storm Watch – the NWS says, “A Winter Storm Watch is issued when there is the potential for significant and hazardous winter weather within 48 hours. It does not mean that significant and hazardous winter weather will occur...it only means it is possible.” (That hazardous winter weather can include snow, ice, sleet, blowing snow or a combination of these hazards.)
  • Winter Storm Warning – according to the NWS, “A Winter Storm Warning is issued when a significant combination of hazardous winter weather is occurring or imminent.”
  • Winter Weather Advisory – the NWS explains this as, “A Winter Weather Advisory will be issued for any amount of freezing rain, or when 2 to 4 inches of snow (alone or in combination with sleet and freezing rain), is expected to cause a significant inconvenience, but not serious enough to warrant a warning.”
  • Blizzard Warning – the NWS says, “A Blizzard Warning means that the following conditions are occurring or expected within the next 12 to 18 hours: snow and/or blowing snow reducing visibility to 1/4 mile or less for 3 hours or longer and sustained winds of 35 mph or greater or frequent gusts to 35 mph or greater.”
  • Ice Warning – According to the NWS, this is when ¼ inch accumulation or more of ice is expected.

All of these alerts can signal dangerous conditions. So, if you see them in the forecast, take precautions! Winter isn’t over yet. Be safe.

The Science of Deodorization

2/12/2019 (Permalink)

When you’re dealing with a bad smell in your home or office, it can be downright distracting.

And depending on what’s caused the smell, it might be really tough to get rid of it. If the odor was caused by a fire and/or smoke damage, for example, the scent can linger for months, if not years.

If this is something affecting your home or business, you might be tempted to spray an air freshener and try to forget about it, but we have some bad news: you won’t be able to forget. The air freshener won’t make the smell go away.

The good news is, team SERVPRO of West Brown County has the equipment and scientific know how to eradicate those bad odors. And we mean ERADICATE them. We don’t try to cover up the smell with perfumes, we use scientifically proven methods to get rid of them.

Here’s a few of the odors we can deal with:

  • Cigarette Smoke
  • Pet Odors
  • Decomposition
  • Mold

And we deal with those using a few different methods. One is by using a piece of equipment called an “ozone generator.”

An ozone generator works by pumping ozone into the affected area. Ozone is a gas that’s made up of three particles of oxygen. (Ozone is different from the “oxygen” or O2 humans need to breathe, which is made up of two oxygen particles). When the ozone comes into contact with the particles making the bad odors, whether they be smoke, bacteria, etc., the ozone will literally change the chemical makeup of those particles through oxidization. Changing the odor-causing particles’ chemical makeup destroys the smell. After use, the ozone then turns into O2, which we’re eventually able to breathe.

Another method our technicians use to destroy stinky smells is thermal fogging.

Through this method, a deodorizer is put through a machine that turns it into a fine fog. That deodorizer fog can then get into every nook and cranny of the affected area, even the smallest, most porous spaces. The fog is even able to reach under floors, into ceilings and behind walls. The fog is then able to alter the particles causing the bad odors and destroy them.

Both of these methods are extremely effective for ridding homes and businesses of bad smells. And both methods take a lot of knowledge and skill to perform correctly. Our technicians have the knowledge and the skills. We’re ready any time you need us, just call 920-434-8224.

Meet Sue: Crew Chief at SERVPRO of West Brown County

2/12/2019 (Permalink)

Why SERVPRO Meet Sue: Crew Chief at SERVPRO of West Brown County Sue

For this Profile Friday, we are pleased to introduce everyone to Sue, one of our crew chiefs here at Team SERVPRO of West Brown County.

Sue has worked here for four years, but she has 20 years of experience in the restoration business.

Sue leads teams of our production technicians on jobs of all kinds for SERVPRO. She handles just about any projects from fires to floods, to mold to biohazard.

Sue says she enjoys her job because this line of work is exciting. There is always something new to do or learn. No job is ever the same and every day is different too. Sue says she is never bored. The job is challenging and rewarding.

Sue was born and raised in the Green Bay area and she still lives here. She has two children and, fun fact, her son Zac actually works with team SERVPRO of West Brown County too!

Sue says she likes living in Wisconsin because we enjoy all four seasons here. In her free time, Sue likes to do things like go camping and spend time with her friends and family.