Recent Posts

Protecting Your Property with Board Ups

1/16/2019 (Permalink)

Commercial Protecting Your Property with Board Ups This photo shows one of the board up projects our team performed in the Green Bay area.

Imagine a tornado has ripped through your town. The wind was strong enough to rip the roof off your home. The cleanup alone is overwhelming and now you also have to deal with your property, your belongings being exposed to the elements.

That’s where SERVPRO of West Brown County can be your hero. Our team of qualified technicians can come in and help calm that chaos.

The techs will first board up the opening left behind by the storm. They will use different materials like boards, plywood and/or tarps, depending on the size of the hole, the surrounding damage and the weather.

The techs will then clean up and remove any debris left behind.

But we know the board up is just the start of the recovery. We are able to provide reconstruction services as well, to rebuild your property. Our master carpenter can bring your home back to its original glory.

And this imaginary scenario is not the only one our team can help with. If you have a fire in your home that leaves a hole in the wall, we can help there. If your business experiences storm or fire damage that leaves it open to the elements, we can help there too. Basically, if ANY of your property is damaged and you need it protected right away, we are there for you.

A board up will ensure that there is no further damage to your property and it will help the cleanup and recovery process go much faster. That way life can get back to normal sooner, meaning less stress for you.

If you should need these services, at any time, we are here for you. Just give us a call at 920-434-8224.

Meet Josh: Production Technician with SERVPRO of West Brown County

1/16/2019 (Permalink)

Why SERVPRO Meet Josh: Production Technician with SERVPRO of West Brown County Josh

In this week’s Profile Friday, we are introducing Josh, who is a production technician for SERVPRO of West Brown County. Josh has been a part of the team for a little more than a year now.

Josh helps in any cleanup or restoration work we do, including water damage, fire damage, mold, biohazard and more. He has a background in landscaping, having worked in that industry for about 10 years. In addition to that, Josh does have previous experience in cleaning and building maintenance.

Josh really enjoys the variety of the work at SERVPRO. He says there the job is different every day and that keeps things exciting and interesting.

Josh comes to us from across the pond! He is originally from the Cotswolds in England. He now lives in the Green Bay area. He says he enjoys living here because of all the fun bars Wisconsin has to offer.

Josh married his wife Hollie in April of 2018.

In his free time Josh enjoys cultural activities like going to museums and aquariums and learning about history.

Meet Trevor: Production Technician for SERVPRO of West Brown County

1/9/2019 (Permalink)

Why SERVPRO Meet Trevor: Production Technician for SERVPRO of West Brown County Trevor

Trevor is a production technician at team SERVPRO of West Brown County. He has been part of the team for a little less than a year now.

Trevor has a background in cleaning and building maintenance and uses those skills now to work on water, fire, mold and bio-hazard mitigation projects.

Trevor says he likes working at SERVPRO because no two days are alike. He says, “you could have two water losses and they will be completely different.” He says the differences in projects are challenging, which keeps the work interesting.

Trevor is originally from Carthage, Mississippi. Now he lives in Green Bay and says he enjoys living in the north. He explains what he enjoys most about Wisconsin life is the food!

Trevor has been married to his wife Janet for a little more than a year. Trevor and Janet have three children: two boys and one girl.

In his free time, Trevor’s favorite thing to do is travel. He is a big fan of tropical locations like Jamaica, the Dominican Republic and Belize.

SERVPRO Products Set Us Apart

1/8/2019 (Permalink)

When team SERVPRO of West Brown County comes to clean up your home or business, we have a secret weapon that ensures we can make any disaster “Like it never even happened.” Well, make that DOZENS of secret weapons.

SERVPRO stands out among its competitors, because we use our very own line of proprietary cleaning products. Those products are made to handle restoration work from fires to flood damage, biohazard to mold.

By using our own cleaning agents, we know the exact ingredients in each one. This means our technicians can ensure they perform cleanup work safely and efficiently, with the very best results.

A team of chemists and blenders creates 95 of these cleansers in-house at our corporate facility in Tennessee. The team relies on outside vendors to concoct about 45 more products. Those products from outside vendors still carry the SERVPRO guarantee of Quality Assurance and Quality Control, of course.

Here is a list of the types of products our team uses:

  • Spotting Agents
  • Carpet & Upholstery Products
  • Wood & Leather Care Products
  • Decontamination Products
  • Deodorization Products
  • Ceiling & Wall Cleaning Producs
  • Hard Floor Care Products
  • Specialty Products
  • Coatings & Sealant Products

SERVPRO has even created a line of environmentally friendly or “green” cleansers as part of the company’s efforts to better serve our clients and community.

And while the products are created by SERVPRO’s corporate team, they’re used locally by our team here in the Green Bay area. Our technicians are trained to use each product in the safest, most effective way possible. Whether we’re simply cleaning your carpet, or cleaning up after a major sewage spill, you can rest assured we’re using the best possible tools to get the job done right.

Call us day or night at 920-434-8224 and we’ll make any disaster, large or small, “Like it never even happened.”

Winter Prep Profile: Your Car

12/18/2018 (Permalink)

Storm Damage Winter Prep Profile: Your Car Graphic courtesy of clearroads.org.

It’s no secret winter driving conditions can be downright hazardous in Northeast Wisconsin. So, it’s best to play it safe if you plan on hitting the road during any storms this season.

SERVPRO of West Brown County wants you to arrive at your destination safely and that’s why our first piece of advice is to make sure your car is in good condition (if you haven’t already, of course!). That means ensuring everything is working properly from your brakes to your windshield wipers. If you’re not much of a mechanic yourself, it’s a good idea to have a professional check everything out for you, just to be on the safe side!

Now, making sure your vehicle itself is winter-ready is only the first step in seasonal car preparation. This is the time of year you should have an emergency kit in your car at all times. Unsure of what goes in an emergency kit? The American Red Cross has this handy checklist (make sure to bring enough of all of these supplies for every person you’re traveling with):

  • Blankets or sleeping bags
  • Rain gear and extra sets of clothing like socks, mittens and hats
  • Newspapers for insulation
  • Plastic bags for sanitation
  • Non-perishable food items, like granola bars and nuts
  • Bottled water
  • A charged cell phone
  • A full tank of gas

The Red Cross also advises driving during daylight hours, leaving your headlights on, leaving plenty of space between your car and the other vehicles on the road and taking your time.

If the worst happens and you become stranded during winter weather, the Red Cross asks you to be safe and smart until help arrives. Here are steps you should take:

  • Call for help and stay in your car until help arrives.
  • Hang a brightly colored cloth on your antenna (preferably red).
  • Run the engine occasionally to keep warm. Turn on the engine for about 10 minutes every hour.
  • Leave the overhead light on when you have the engine running, in order to be seen.
  • Do light exercises to keep your circulation moving.
  • If more than one person is in the car, take turns sleeping.
  • Huddle together for warmth.
  • Drink fluids to avoid dehydration.
  • Avoid overexertion. Wait for help instead of shoveling snow or pushing your car.

In Northeast Wisconsin we’re not strangers to the dangers of winter weather. But, that doesn’t mean we’re always prepared for unpredictable conditions. As always, Team SERVPRO of West Brown County asks you to be safe!

Winter Prep Profile: Your Pets

12/18/2018 (Permalink)

Storm Damage Winter Prep Profile: Your Pets Photo courtesy of the American Red Cross.

Our final Winter Prep Profile for the month deals with our four-legged friends. Yes, we’re talking about the furrier members of our families, our pets!

It’s no secret that at SERVPRO of West Brown County we consider our pets family, and we know many of you do too. So, it’s important to consider how to keep them safe and sound during the winter months.

Even though most pets like dogs and cats come equipped with their own fur coats, they can be susceptible to the cold, just like us humans. The American Red Cross says it’s important that you prepare your pets if they have to go outside, even for a little while. The Red Cross advises pet sweaters and booties for long walks to keep them warm and brining any outdoor pets inside during especially cold or snowy days. Booties are also a good idea to keep your pets paws safe from salt and other snow-melting chemicals. If your pet gets snow-melt on their paws, wipe them off before they lick their paws.

If you cannot bring an animal inside, you must ensure it has a proper shelter. According to the Red Cross, the shelter must reach these specifications:

  • The enclosure must be dry and draft-free.
  • The enclosure must be large enough for the animal to turn around and lie down, but small enough to hold its body heat.
  • The floor must be raised a few inches off the ground.
  • You should cover the floor with clean blankets, wood shavings or straw for added warmth.
  • Ensure the animal has unblocked access to food and water (make sure the water does not freeze!).
  • Keep the enclosure turned away from the wind.
  • Cover the door with heavy plastic or burlap.

Wisconsin’s winter weather can become down-right dangerous if we’re not careful. So, SERVPRO of West Brown County asks you to please protect yourself and ALL the members of your family this time of year!

Winter Prep Profile: Preventing Frozen Pipes

12/12/2018 (Permalink)

Water Damage Winter Prep Profile: Preventing Frozen Pipes Photo of a frozen pipe courtesy of the American Red Cross.

In last week’s Winter Prep Profile Team SERVPRO of West Brown County gave you a rundown of steps you can (and should!) take to prepare your home and/or business for the winter weather to come. One of the most important of those steps is preventing your pipes from freezing!

And, as we said last week, this is such an important step, we feel it deserves its very own profile.

As you probably know, freezing weather makes water freeze and when water freezes it expands. That means if water freezes in a pipe, whether that pipe is made of metal or plastic, that frozen water can be strong enough to break that pipe. And if a pipe breaks, that can lead to serious consequences like flooding and water damage in your home or business.

SERVPRO of West Brown County does not want to see you experience any of that damage this winter. So, we’re sharing the American Red Cross’s advice for preventing frozen pipes. First, here’s a list of the pipes the Red Cross says are most likely to freeze:

  • Any pipes that are outside and exposed to severe cold. These include outdoor hose bibs, sprinkler lines and swimming pool supply lines.
  • Water supply pipes in unheated interior areas like basements and crawl spaces, attics, garages, or kitchen cabinets.
  • Pipes that run along exterior walls with little or no insulation.

To prevent these pipes from freezing the Red Cross advises the following:

  • Drain water from swimming pool and water sprinkler supply lines following manufacturer's or installer's directions. Do not put antifreeze in these lines unless directed.
  • Remove, drain, and store hoses used outdoors. Close inside valves supplying outdoor hose bibs. Open the outside hose bibs to allow water to drain. Keep the outside valve open so that any water remaining in the pipe can expand without causing the pipe to break.
  • Add insulation to attics, basements and crawl spaces.
  • Check around the home for other areas where water supply lines are located in unheated areas. Look in the garage, and under kitchen and bathroom cabinets. Both hot and cold water pipes in these areas should be insulated.
  • Keep garage doors closed if there are water supply lines in the garage.
  • Open kitchen and bathroom cabinet doors to allow warmer air to circulate around the plumbing.
  • Consider running water (even a drip) through faucets served by exposed pipes on extremely cold days.
  • Keep the thermostat set to the same temperature both day and night.
  • If you leave for an extended period of time, keep your thermostat at at least 55 degrees.

According to the Red Cross, if you turn on a faucet and only a trickle comes out, you likely have a frozen pipe. You can try to fix the problem by taking the following steps:

  • Keep the faucet open. Running water will help thaw the pipe. You will also be able to tell when the problem is fixed when water starts running normally again.
  • Apply heat to the section of pipe using an electric heating pad wrapped around the pipe, an electric hair dryer, a portable space heater (kept away from flammable materials), or by wrapping pipes with towels soaked in hot water. DO NOT use a blowtorch, kerosene or propane heater, charcoal stove, or other open flame device.
  • If you cannot find the frozen area or fix the problem on your own, call a licensed plumber right away.
  • If you have one frozen pipe, check other faucets in your home to see if you have others.

And remember, if worse comes worst and you do experience a frozen pipe that leads to water damage at your home or business, you can call us any time, 24 hours a day, 7 days a week (even on holidays!) at 920-434-8224.

Continuing Education Classes Coming Up

12/12/2018 (Permalink)

At SERVPRO of West Brown County, one thing we take great pride in is providing continuing education classes. These classes are aimed at our friends in the insurance business and help keep their licenses up to date!

This coming March 12th (of 2019), we will be holding two seminars at the Marq on French Road in De Pere.

The first seminar will deal with ethics and will run from 8:00am through 11:00am. Registration for this course will start at 7:15am. 100% completion of this course will result in three insurance credit hours.

The second seminar will deal with biohazard cleanup and will run from 11:30am to 1:30pm. Registration for this course will start at 11:15am. 100% completion of this course will result in two insurance credit hours.

The only cost to attend these seminars is a $5.00 state credit processing fee per attendee.

Continental breakfast will be provided by Sherwin Williams and lunch will be provided by Electronic Restoration Services.

To reserve your spot or ask any questions, reach out to Jim Knopf at 920-434-8224 or at jknopf@SERVPROgreenbay.com.

We hope to see you out there!

Winter Prep Profile: Your Home or Business

12/5/2018 (Permalink)

We’re officially into December and with a new month, comes new Profile Friday subjects!

This month we’re focusing on how you can prepare for the deep winter months to come.

At this point, we’re not even officially into winter yet, but we’re already experiencing wintry conditions. So, it’s good to take the necessary precautions now before conditions get worse.

In this profile, we’re going to talk about steps you can take to ensure your home and/or business is ready for the season. (Most of this advice can be used in either your home or business!)

The American Red Cross recommends the following advice:

  • Protect your pipes from freezing (this is such an important step, we’re going to do an entire blog on it in our profile next week!)
  • Make sure your home heating sources are installed properly and are clean and in good, working condition.
  • Make sure your home is properly insulated.
  • Caulk or weather-strip any drafty doors or windows.
  • Install storm windows.
  • Consider buying back up heating sources like a wood stove or space heater. Make sure those heating sources are properly cleaned and maintained.
  • Make sure to keep extra fuel for heating sources on hand in case of storms. (But, make sure to take caution with extra fuel sources to protect against fires.)
  • Consider installing a portable generator.
  • Ensure you have carbon monoxide detectors installed on every level of your home and in every bedroom.
  • Consider buying flood insurance. Flood insurance is not part of a home-owner’s policy, but is purchased through the National Flood Insurance Program.
  • Clean your gutters.
  • Look for loose tree limbs and other debris in your yard that could be blown around during a storm and get rid of them so they don’t cause damage to your property.
  • Make sure your sump pump is working.

It’s also a good time to remind you about Winter Storm and Blizzard Warnings. According to the Red Cross, a Winter Storm Warning means that life-threatening, severe winter conditions have begun or will begin in the next 24 hours. The Red Cross says a Blizzard Warning means there will be sustained winds or frequent gusts of 35 miles per hour or greater, plus considerable falling or blowing snow reducing visibility to less than a quarter mile, expected to prevail for three hours or longer.

If severe weather is in the forecast, make sure to prepare your home with the supplies you need to ride out the storm. It’s also a good idea to stay home during bad weather if you can! If you must be on the road, take precautions and look out for our winter prep profile about safety in your car!

Bell Ringing for the Salvation Army

12/5/2018 (Permalink)

Community Bell Ringing for the Salvation Army Jim and Bill bell ringing

It’s become a tradition for SERVPRO of West Brown County employees to volunteer as bell ringers for the Salvation Army of Greater Green Bay’s annual Red Kettle Campaign.

This year the marketing team, which includes Jim, Bill and Alex have been ringing for donations at the Festival Foods in Suamico on Tuesday afternoons.

The trio has been having a lot of fun getting out in the community for a good cause. They’ve been singing and ringing, talking to people and handing out candy.

It’s not just about having a good time though, the money raised through the Red Kettle campaign will go on to help thousands of families in Brown County throughout the year. The local Salvation Army provides all kinds of services to those in need from serving hot lunches every Monday through Friday, to organizing toy and coat drives, to assisting families with energy bills, to distributing food to the hungry.

The Salvation Army does a lot of good work, both locally and internationally and we are so happy to play a teeny tiny role in that great mission.

We recommend anyone who’s interested to consider bell ringing, even an hour of time can make a difference! The Salvation Army has a lot of hours to fill with ringers and the red kettles fill up much faster when there is someone ringing.

For more information on how you can volunteer, check out the Salvation Army of Greater Green Bay website here: https://app.betterimpact.com/PublicOrganization/b946a969-edef-41a4-a666-fd4cf1e93bc8/3.

And if you see the SERVPRO team out there, stop, say hello and ask for a song in exchange for your donation…they will definitely sing for you!